AV troubleshooting & field support
Sound dropping out, no picture from the laptop, a projector that won't sync. We diagnose it in the room and fix it there, while you carry on.
Edmonton, AB · AV + IT technical support
Technical support for the systems your space depends on.
OutthinkIT comes to you and works out what is not behaving — sound, video, projection, network and computers. Every visit ends with written notes and a plain-language guide, so the next person can run the room without phoning anyone.
- On-site in Edmonton & area
- English / Español
- Written report with every job
01Services
What we handle
Five things, done properly. If your problem doesn't sit neatly in one of them, describe it anyway — that's usually the useful conversation.
Installed AV systems
Community halls, meeting rooms, classrooms and venues: mixers, amplifiers, speakers, microphones, displays — and the signal chain that joins them.
Networking
Small office and venue Wi-Fi, switching, and cabling checks, so the room's system and the office machines actually reach each other.
Computers & workstations
Setup, repair and maintenance for the machines that run presentations, bookings and the everyday admin behind a room.
Documentation & training
Clear system diagrams, how-to guides and handover training, so staff and volunteers can run the system themselves.
That's normal. Most calls start with "it worked last week". We start from there and trace it until the cause is on the table.
02How a service call works
Four steps, and you always know which one you're in
- 01
Assess
An on-site inspection of the room and the rack: what is connected, what changed recently, and exactly what happens when you try to use it.
- 02
Diagnose
We trace the signal chain from source to speaker — cable by cable, device by device — until we find the one link that is failing.
- 03
Fix or recommend
If it can be repaired on the day, we repair it. If a part or a whole system is at its end, we say so plainly and lay out the options.
- 04
Document & hand over
A written report of what was found and done, plus a simple operating guide for the people who run the room day to day.
03Who we work with
Rooms that have to work for the people in them
Community halls & associations
Shared systems run by volunteers, committees and whoever is there on the night.
Event venues
Rooms where the sound and the picture have to be right the moment the doors open.
Small businesses & offices
Offices where the network and the machines are quietly assumed to keep working.
Schools & training spaces
Classrooms and labs with equipment that sees heavy, daily, hands-on use.
04Why OutthinkIT
Technician-led, and honest about what a room needs
Live production and broadcast background
Hands-on AV work in live production and broadcast, where a system has to be ready on a schedule and there is no second take. That habit carries into every room we service.
English / Español
Service in English or Spanish — for staff, volunteers and committees, in whichever language the room actually works in.
Documentation included
Every job ends with a written report and an operating guide. It is part of the work, not an add-on you have to remember to ask for.
Straight answers
Fix or replace, said clearly, with the reasoning behind it. If something does not need doing, we will tell you that too.
What lands with you
After every visit, you get a record
Not an invoice line and a handshake — something the next volunteer, the new staff member or the following technician can actually use.
- What we found
- What was done on the day
- Parts or follow-ups, if any
- Simple diagram of the room
- One-page operating guide
05Contact
Request a service call
Tell us what the room is doing — or not doing — so you have the details ready when you call.